Private PSE Certificate in Indonesia: Are You Compliant with Kominfo Regulation?

As Indonesia’s digital economy continues to expand rapidly, the government has taken decisive steps to regulate online platforms and electronic systems, particularly those operated by private companies.

Suppose your business manages a website, app, communication system, or digital service that collects personal data or operates in Indonesia. In that case, you must likely register as a Private Electronic System Provider (PSE) with the Ministry of Communication and Information Technology (Kominfo).

But what exactly is the Private PSE Certificate, and why is it important?

Key Takeaways

• PSE Certificate is mandatory for any private entity operating electronic systems accessible in Indonesia, including foreign platforms.
• Registration must be done through the Online Single Submission (OSS) system within six months of regulatory enforcement.
• The regulation applies to businesses offering digital services, apps, e-commerce, communication tools, or processing personal data.
• Non-compliance may lead to access blocking and administrative sanctions by Kominfo.
• Businesses must keep registration data updated, including technical system details and company documents.

What Triggered the Regulation?

Originally introduced under Government Regulation No. 71 of 2019, the law aimed to establish a national standard for managing electronic systems and digital transactions. However, the framework lacked specificity, particularly regarding the responsibilities of private entities.

To address this, Kominfo issued Ministerial Regulation No. 5 of 2020, later refined by Regulation No. 10 of 2021, providing clear, enforceable obligations for private PSEs.

Who Must Register?

According to Kominfo’s regulation, Private PSEs must register through the OSS (Online Single Submission) system if they:

• Provide services or digital content in Indonesia,
• Facilitate financial or commercial transactions,
• Operate websites, apps, or communication platforms (SMS, calls, social media),
• Serve Indonesian users from overseas,
• Manage or process personal data electronically.

This applies to both domestic and foreign companies, as long as the services reach users in Indonesia or the systems are accessible within the territory.

Sanctions for Non-Compliance

Failure to comply can result in access blocking or other administrative sanctions, especially in the following cases:

1. Not registering as a Private PSE.
2. Providing false or outdated registration information (such as domain name, business model, system infrastructure, or NPWP).
3. Failing to update mandatory company or system information after registration.

These sanctions don’t just apply to Indonesian companies—they apply to any foreign business whose systems serve Indonesian users.

Why This Matters for Your Business

The Private PSE Certificate is not just a formality. It’s a legal requirement, and non-compliance could severely disrupt your business operations—especially if your website or app is blocked in Indonesia.

Given the detailed documentation and system disclosures required, the process can be daunting, particularly for companies unfamiliar with Indonesian regulations.

How Permitindo Can Help

At Permitindo, we help businesses register and stay compliant with Kominfo’s PSE requirements. Our service covers the entire process—from assessing your eligibility to preparing technical documentation, completing OSS registration, and ensuring all statements and legal disclosures meet regulatory standards.

Whether you’re a domestic startup, a foreign platform, or a growing digital brand, we’ll help you navigate the legal maze so you can stay focused on scaling your business.

Ready to get started or need a compliance check? Reach out to us at contact@permitindo.com or complete our contact form below.